Not providing after sale servces (Even my machine is not on)
Dear Sir,
I have bought a new KENT RO (Grand) computer controlled water purifier system. At the time of purchasing the product I was informed by their executive (mr anil & atul shrivastav) about the after sale services provided by the company and krish enterprises (dealer of kent ro system)
As per the terms and condition I should have provided with four services in a first year, but unfortunately I was not been facilitated till date.i have bought this machine on 26/6 from krish enterprises.
day before yesterday my kent machine didnt start and my whole family were without pure water.i have called number of times to anil and mr atul shrivastav..after two days i am not even serviced and they are saying we are running short of staff so when we will have manpower we will give start your machine.
I was asked and lodge my complaints regularly to the concern person (mr. anil & atul shrivastav) they both has sold me the machine and made no of false commitment to me, but there had been no response at all.
The above state that company is quite irresponsible against after sale services and not even heard from customer problems.
I would like to mention the name and contact number of the person to whom I was contacted for the same.
1.)Name: Atul Shrivastava
Contact:9828048086
2.)Name:-Anil
Contact:-8890620720
Best Regards:
Deepak sharma
9829059788
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