1. Dabbawala does not collect tiffin on many days in a month resulting into the customer eating out in a hotel [leading to extra cost and health problems].
2. Dabbawala consistently delivers the dabba at wrong address and sometimes does not pick it up from the correct address.
3. Delays the delivery of tiffin such that the customer has to eat outside, and then suddenly dabba reaches so late that it can not go back. Food is wasted too.
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