I bought a packet of hide and seek biscuits from reliance fresh, on opening it, I found the chocolate layers were white in color, on careful examination you could see a fungus formation on biscuits the batch no is I313 and packing date is 711 the biscuits were opened in fully packed condition.
On calling the customer care number (022- 66916929) and reporting the matter the executive on the other side of the phone had a very casual attitude as if it is a very common thing.
My question to the company is,
What are the quality standards which are mandated for packaged food products.
What if these biscuits were consumed by small children? Does the company have no social responsibility towards the society.
This is a serious breach of quality. If some mishap occurs due to substandard quality of biscuits the company (Parle Ltd) is morally and ethically responsible. Kindly ask the company to justify?
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