Ever felt ignored? I just got totally ignored by the employees of this Waffle House on November 22 at approximately 6:35 P.M.. The cook was occupied cleaning the grill and other parts of the cooking area while another cook-type person was on the phone in back. Two waitresses were working the dining area and both appeared to be mad at the world when I came in. It took a while before one of them decided that I must want something and everything went downhill from there. I felt like I was doing the employees a service by coming in. One of the waitresses finally asked me if "she" (referring to the other waitress) had taken my order. I replied that no one had taken my order. She determined that I wanted to eat and took my order. After finally placing my order, the cook quickly prepared most of the meal, all the while listening to his portable music player. When that part of the meal was finished he placed it on the counter and mentioned that the rest would be out shortly. I noticed that the two waitresses were sitting together on the counter facing the food preparation area. I began to eat fully expecting the rest of the order to come soon. It did not. The waitresses finally got up and began washing pots and pans but not once checking on me or on the unfinished order. Both occasionally walked right in front of me without even looking up to see if I needed anything. Finally, I finished eating what had been prepared of the order and decided to just leave. As I approached the cash register, one of the waitresses remembered that I had more of the order coming. I just told her that I was not going to pay for that part of the order but would take care of the part I received. She immediately went on defense, saying that she had told the others to take care of the remainding part of the order. I voiced my concerned, enumerating what I had observed during my short visit. I offered to pay for the part of the order I received but she told me that I did not have to pay for anything. Great gesture but I would have preferred to have my entire order. All I can say is something needs to be done about the deplorable management, lack of motivating leadership and poor employee performance at this Waffle House Since I was the only person sitting at the counter and only two other customers were in the restaurant, I did not think offering service would be difficult. Apparently it was. This is not what I expect from Waffle House, even on the evening shift on a holiday weekend. I am highly disappointed in this Waffle House and especially in the management who evidently condons this kind of poor performance. The employees are only doing what their management encourages and allows.
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