Greetings of the day!
I have purchased two Dreamline Spring mattress and two beds from Big Bazaar, outlet at EDM Mall Plot No. 1, Kaushambi, Ghaziabad – 201010, Receipt No. 0000236, St :4740, Ch : 164565, Tr:56484. The purchased date is: 25/11 at 13:35 and Receipt No. 41048, St :4710, Ch : 164565, Tr:55582. The purchased date is: 13/11 at 18:06. All purchases amounts are INR 49, 394.
These mattress comes with a company warranty. The warranty period is valid for one year only from the date of purchase against material/workmanship defect. Company claims that the defective mattress will be replaced by Pantaloon Retail (India) Limited (Hereafter referred to as ‘The Company’) at its discretion, free of charge within the warranty period, subject to certain conditions that you must already know.
After usage of 2-3 weeks, I saw the cloth of the one mattress was stretched when I remove the plastic cover cloths of mattress was defective, and also the springs of mattress are pressed some area right now.the mattress’s cloth could not even stay for few weeks against what the company claims. Believing the words of company.
I complained with at the shop, spoke Mr Tiwari and Mr. Nikhil, but any Big Bazaar person not talk with me about my these problems. I complained more times by phone and others resources. I washed my times and money since approx 2 months. This much more times I spend my times and money too.
I had a very bad experience with Big Bazaar. I am this email with lots hope and positivity, to hear something from you at the earliest. I have all the evidences herewith to show the it’s a material problem and mattress must be replaced with a new one, based on which I expect you to respond and save a innocent customer from being target to bad customer care/services.
Big Bazaar is very big by name but service is very bad.
If you did not solve my problems then I promise you I never purchase any products from Big Bazaar outlets and also my friends are never purchase any products.
I go to consumer court as last option for me and also publish this problems for all publish places alike Google search, yahoo search, Facebook, tweeter etc.
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