I HAD BOOKED A DINING TABLE SET AT BIG BAZAAR, MAXUS MALL, BHAYANDAR ON 1/7 AND WAS ASSURED BY THE STAFF AND THE MANAGER MR PARAMJEET THAT THE ORDER WOULD BE DELIVERED IN 2 DAYS, HOWEVER WE KEPT WAITING AND WAS FINALLY DELIVERED ON 6/07 AT OUR RESIDENCE IN MIRA RD EVEN THOUGH FULL PAYMENT WAS MADE FOR THE GOODS ON 2/07.
ON 06/07 THE DELIVERY WAS MADE BY THEIR STAFF AND WE NOTICED THT THEY HAD BROUGHT THE ENTIRE DINING SET IN AN OPEN CONDITION WITHOUT ANY WRAPPERS AND BOXES, SO WE ASKED THEM THE REASON WHY AND THEY CARELESSLY BLAMED IT ON THE RAIN, THEN WE NOTICED THT THEY HAD NOT BROUGHT ANY HARDWARE (NUTS AND BOLTS ETC) REQUIED FOR ASSEMBLING THE DINING SET TOGETHER, SO WE AGAIN ASKED THEM ABOUT IT N THEY WERE QUICK TO SAY THT THE FITTER FROM BIG BAZAAR WHO WOULD BE COMING BY 4 PM THE SAM DAY WOULD COME WITH ALL HARDWARE.
TRUE ENOUGH THE FITTER TURNED UP AT 4 PM AND VERY QUICKLY PONTED OUT THT THERE WAS NO NUTS N BOLTS TO ASSEMBLE THE SET TOGETHER, SO WE INFORMED HIM THT THE DELIVERY PEOPLE SAID THT HE WOULD BE CARRYING THE RELEVANT HARDWARE WITH HIM, HE HOWEVER IMMEDIATELY CALLED UP THE BIG BAZAAR BOMBAY CENTRAL BRANCH AT CITY CENTER ANDSPOKE TO THE MANAGER WHO ASKED HIM TO RETURN BACK, THEN WE ALSO SPOKE TO THE MANAGER AND LODGED A COMPLAINT WITH HIM REGD THE SAME AND ALL HE HAD TO SAY WAS THT IN 5-6 DAYS, THE FITTER WITH HARDWARE WOULD TURN UP TO ASSEMBLE THE DINING SET.
BY NOW WERE REALLY RUNNING OUT OF PATIENCE AND CALLED UP THE BIG BAZAAR MAXUS MALL AND SPOKE TO PRASHANT WHO SAID THT IT WOULD COME IN 2 DAYS TIME AND ALSO WE SPOKE TO THE MANAGER MR PARAMJEET WHO ASSURED US THT IT WOULD BE DONE IN 2-3 DAYS TIME.
WE KEPT CALLING BIG BAZAR MAXUS MALL AND BIG BAZAR CITY CENTRE MUMBAI CENTRAL HOWEVER MR PARAMJEET JUST KEPT ASSURING US THT IT WOULD BE DONE IMMEDIATELY.
TODAY IS 11/07 AND A GOOD 10 DAYS SINCE WE PURCHASED THE FURNITRE HOWEVER THERE IS NO CALL NOR NEWS NOR FITTER FROM BIG BAZAAR.
SINCE WE HAVE JUST MOVED TO THIS SIDE OF TOWN WE WANTED TO BUT MANY MORE ARTICLES FROM BIG BAZAAR BUT NOW WE REGRET THE DECISION OF PICKING UP EVEN THT DINIGN TABLE, AS THEY HAVE NO TIME AND CONCERN FOR THE CUSTOMERS, THEY ONLY HARASS THEIR CUSTOMERS AND MAKE TALL PROMISES WITHOUT EVER STRIVING TO ACHIEVE THEM.
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