I had ordered a micro cabinet from Furniture bazar kandivali raghuleela store on 14th august. They had given a timeline of 21 days to deliver it i.e. 5th sept. However they did not deliver it till date. When I followed up they said there has been a quality issue and that they will deliver it next week. But still no response. When I called them up they said it will take time and I can take my refund. When I went there to do so they said that they are very sorry and do npt want to loose a valuable customer and that they will definitely deliver it next week. Since I required that thing anyways I agreed. Next week again they did not call and when I followed up they said they are ready to give me a macro cabinet at the same cost and will deliver it today itself. But as expected nothing happened. Later they called and said that they will deliver the micro cabinet itself but next week. I am fed up of this nagging. Can anyone guide me how can I escalate this issue to higher authority.
0 comments