Please consider this mail as a high priority escalation mail.
Details are as below:
Big bazzar kandivali
Purchase: Impiana Dressing table product code: 600348654001
Challan number: B 543
Bill number: M-4809
I bought the above product on 01/05 from big bazaar kandivali. After that it has been delivered & installed in 3 to 4 working days. During installation fitter found mismatch between different parts of dressing table, he came again (after 3 to 4 working days) but was not able to rectify & reported that replacement would be better.
After that I called number of times to big bazzar but no response was given to me. Even I tried on mobile number of manager (9769959375) given by kandivali.. but he is not receiving call after once talk.
Almost 2o days over, but no input from your team & no replacement.
It is very surprising for me that BIG BAZAAR is also very poor in service once product is sold.
I hope you will forward this mail to respective management for action & also to know whats going on in big bazzar.
If product is not replaced in two days, I will complain to customer care & also will try to escalate maximum level in big bazzar.
With best regards,