Sub-standard work quality, non-compliant timelines & non-responsive client management of Meine Kuche; the Hafele Kitchen Partner @ India.
In Aug 09; we visited Meine Kuche, Ishanya Mall, Pune & met Udrula Jagtap & Deepak Bharadia (Managing Partner) & they shared their promoter details – Hafele & Tarachand Ramnath
We deposited Rs 5000/- for designs. Udrula visited our flat at Pune to understand our kitchen & Mumbai site to take measurements & pics.
In Sept 09; we finalized a quote of Rs 4 lacs. Udrula left Meine Kuche. We paid advance amount Rs 280000/-
Mr Mehendle (Meine Kuche) visited site on 20-10-09 & took new measurements-pics.
We moved into the flat; without a kitchen awaiting kitchen delivery within 60 days as per proposal. Mr Mehendle left Meine Kuche.
On 31-12-09 Mr Dyaneshwar & a design executive – took pics & site measurements again. I was assured that this was a process followed before installation; which would happen in 10 days.
In Jan 10 - Mr Dyaneshwar left the company.
The kitchen arrived for installation on Feb 4. I had yet not received final kitchen design.
The profiles used were not SS finish, as agreed in the proposal. I was assured that these were temporary & would be changed soon. We agreed that payments would be released only after the kitchen was completed as per proposal design & specifications.
Upto Feb 12; since there was no supervisor I took pics of bad workmanship & sent them to Mr Bharadia for action. Mr Bharadia shared the new designs according to which work had been done without my knowledge & approval.
Mr Nilesh from Meine Kuche arrived on Feb 12 for supervison. He acknowledged mistakes in design & installation. For the first time, Meine Kuche shared with us that the walls & ceiling of the kitchen were not straight & hence the fittings were not perfectly in place. Mr Nilesh also shared that some of the issues being faced could have been taken care of at the design stage.
Mr Bharadia visited site on Mar 3.
The issues which Meine Kuche states due to site reasons; which were never shared during or after the 3 site-visits by experts from Meine Kuche – all these experts have left the organization before installation of the kitchen -- include nearly 1-2” gap between ceiling & loft cabinets; nearly 3-4” gap between loft cabinets & side wall etc
Documents & pics have been shared with Hafele, Germany & India – with no strong action.
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