I kept seeing ads of this company in the paper and assumed this was a real good deal. I visited their store in Kukatpally and saw the stuff which seemed pretty ok for the price. Just when i told them i would want the delivery over the weekend, they informed me that it takes 10 days and that delivery date is mentioned on the bill too. Also the product doesn't get delivered to you in its real form, it comes in boxes, just like you buy precut wood from the market and then get carpenters to give it shape as a cupboard or bed or whatever. This fitting happens one day after delivery (this is what they claim) Also on the bill its clearly mentioned that in case the company cant send it over in 10 days they will inform you about the delay 48 hours in advance. Now 10 days passed and it was about to be 15 days i called them and asked them, they asked me for their HDC no and then said they will send it by 3 pm that afternoon. Even by 5:30 pm when i didnt get any delivery i called them and they said everything has been sent, it will reach you in a while. It finally came by 9:00 pm that night. Now the best part, they didnt send all the products i ordered and next day some guy called from there and said delivery, i said its done last night itself, he says ok fine and leaves it at that, instead of telling me they didnt send everything the previous day. Two days later i checked whats on the boxes since noone was coming to fit it for me, and i realized that they didnt send one of the product, i kept calling them and they told me they'll send it the same day, but it'll get pretty late so i waited till 11 that night and still didnt get delivery. I called their headoffice in Mumbai and forwarded the complaint and then the product arrived three days later. Each time for the delivery you need to pay their people a tip. They have an email id to which noone responds: [email protected]. Now that the stuff is lying at home, noone is calling reg fixing it. I call the store manager "Naresh" in Hyd and he tells me "Sir, fixing is not my job"and i am like, if i paid your store for the whole product then who's job is it? he tells me he'll ask the carpenter to call who i am sure wont.
My complete experience with this company can be described in one word "PATHETIC" They take the money upfront without fail but when it comes to delivering products, they really dont care. You need to call them and remind them that the product you paid for hasnt been delivered, then they'll do it in their own sweet time. You need to call them and tell them to fix the damn thing, then they'll think about it. Their service staff attitude once you make the payment is just callous i must say. They put ads in every newspaper and trick poor customers into this crappy serivce coz once you pay them, you have no option but to bear with their pathetic services. I genuinely hope this review helps someone from not falling for their ads and buying their products.
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