I had purchased (booked) one sofa set during “Consumer Fair” in Banglore from “Instyle Furniture”. I had asked for Safari Model Sofa with Sofa-cum-bed and I was quoted Rs. 34000 for the same. I had to pay advance for Rs. 5000 which I paid. I had asked for delivery after 3 months (as my apartment was under construction) which they agreed.
When I went after 3-months, they couldn't recognize and couldn’t search for my order for 2-3 weeks!! Then, I gave them copy of my order form, they said: “We cant make sofa-cum-bed in this model”. That is not acceptable to me as that was my first requirement. Still, if they will give sofa without sofa-cum-bed, I need to pay FULL amount of Rs. 34000. (I cant change amount – they can change specifications!!!). If I ask for Sofa-cum-bed, it will be very HARD material and what I would get is available for Rs. 10000 in market. (model will be changed)
I found it very bad and as they are not delivering as per my requirements (AND ACTUALLY WHAT THEY COMMITTED IN WRITING IN ORDER FORM), I asked for refund. They said: Booking amount is not refunded and so forget about that… I was so angry as I am not getting anything from them (They have not even started the work as they didn’t have order form also – I gave them copy else they couldn’t find out!!).
I told them that it is a cheating and I may need to contact consumer forum. They said: “Do whatever you want and you wont get anything”. As per them, they always do this kind of cheating with instructions in “order form” that we wont get booking amount if order is cancelled.
Be aware about these people
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