Big-t.v
Not Activeted

I Have Taken Big T.V Oct Rs.1850 1-Year Free Subscription and I used one year correctly After 1-year i recharged amount 1510/- 10 Months and get 2 months offer Pack Total 12-Months/I recharged Date is Jan-20 But Is Not Activeted why i pay the full money correctly. Recipt also my hand so plz activeted my device