Hi everybody,
I would like to inform you all expected parents that the post service of this company is not satisfactory, and pertains to a really simple issue that Cordlife employees could have easily resolved. As per the contract, the sales executive mentioned that Cordlife will collect the blood sample at the time of delivery and they will send the sample to Lab for processing and preservation, After that they will provide a blood and tissue preservation certificate within 35 days to confirm that the sample was in order. Firstly the sample was not collected on time, they came late after 35 mins of delivery. luckily the doctor helped and collected the blood and secondly we dint received the preservation certificate till now. Every time we called up with Cordlife customer service, we were given the same answer "We will raise this issue with the concerned person who will give you a the correct response. We are yet to receive the report even though it's been more than 3 months now. I dont know whether they have tested the sample or not.
they cheated me by telling that they collects 100 to 110 ml of blood at the time of delivery using 250 ml blood bag. the blood volume was 65 ml. when i asked them they changed the sentence and said this is the average volume.
because my baby's stem cells are still with them (even i dont know whether they have stored it or not), i am not able to provide the UIN number or my contact no.
do proper verification before giving your baby's stem cells to them. they are playing with the emotions of the expected parents.
prakash7589
Bangalore
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