I feel more appalled than amused to bring this incident to your kind notice.
I visited Dr. Bhatt’s Laboratory for a cardiogram in connection with my proposed insurance with ICICI Prudential.
I was shocked as I was taken to a dusty and a sickening storeroom instead of a proper lab for my cardiogram. I have had more than enough experiences with cardiograms so far to realize the oddness of this particular one because the ECG machine, which was being used, was completely outdated; so much so that I am quite sure it is incapable of giving an accurate reading. Not only that, the technician was not even qualified to test me because he was a Path lab technician with only cursory knowledge of cardiograms which showed when he put all the electrodes in one straight line on my chest instead of placing them at specific places for detection.
What struck me the most was that after the procedure was over I was given a piece of newspaper to clean the gel off my chest. A piece of newspaper. When I asked him why, he said this is how it is done here. I doubt if my results would be actually interpreted by a real doctor or if they will simply have the compounder determine the results. There was no way to identify that the cardiogram was mine. All he said was that my name is on that piece of paper which is enough.
This laboratory is supposedly an ISO registered facility providing superior medical care but when I spoke with Dr Rathod who was in charge, he said the lab does not get paid enough when a patient comes through an insurance agency. Therefore they are not really given much importance or priority. I have never had such an encounter in my life before and I have had many. Never have I seen such a shining example of inefficiency and neglect. It appeared as though the entire establishment and all the employees there were doing me a great favor by giving me some of their precious time.
I think you can safely concur that I will never avail this laboratory’s services ever in my life. However I want your company to give this episode a serious thought because whether you are in the business of medical insurance or not such a brilliant display of deteriorated civic sense should not go unnoticed.
I am hoping you will take necessary steps to stop such bizarre medical practices and take it up with higher management of your organization. Whether I take the insurance or not I would appreciate it if you follow up on this issue and keep me informed about the same.
I am also mailing a copy of this mail to Dr. Bhatt whose aim is “ to bring sophisticated investigation and quality services from metros to doorstep”.
With regards,
Deepak Mehta.
Founder, Anukaanchan Solutions Pvt. Ltd.,
Pattani Bldg.,
M.G. Road,
Rajkot 360001
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