Team
please refer to the below mentioned conversation and help me since the employees are not at all understanding the mails sent:-
Hi Mr Omkar
As discussed, last month with you all the documents were provided to your phagwara office please refer to my appended mail it gives every justification of the confusion you are having with regards to the process.
As per our last telcon you was suppose to call me post discussing the same with your phagwara office and I am highly disappointed with the process follow up done by your company.
Thanks & Regards
Karan Kaura
Sr. MIS SPOC Service Excellence
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Tel: 91 (181) 3983 160 | Mobile: 91 9872640956 / 91 9316547070 | Karan. [email protected]
Firstsource Solutions Ltd. | J.C. Complex, Opp. Aar Kay Dhaba, Basti Bawa Khel, Kapurthala Road, Jalandhar- 144 021. India | www.firstsource.com
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From: omkar [mailto: [email protected]]
Sent: Monday, April 18 1:43 PM
To: [email protected]; [email protected]
Cc: [email protected]; [email protected]; Karan Kaura
Subject: Reference CCN#1868422 under policy#235401/48/635
Dear Sir,
1--Kindly provide all investigation reports charged for in hospital bill.
2--Kindly give the reason for delay in submission of claim documents. As per the policy term & conditions claim documents has to be submitted within 7days of Date of Discharge
Kindly do the needful.
With Regards_
OMKAR NATH GUPTA
CLAIMS DEPARTMENT
ADD:-MEDI ASSIST INDIA TPA PVT LTD
S.C.O.61, 2nd FLOOR, PHASE-7 MOHALI (160062)
PH:-0172-3191551, FAX:-0172-4606925
From: Harish Kaura [mailto: [email protected]]
Sent: 18 April 13:17
To: [email protected]; [email protected]; Karan Kaura
Subject: RE: Reference CCN#1868422 under policy#235401/48/635
Hi Team
Please revert.
& On Tue, 3/15, Karan Kaura wrote:
From: Karan Kaura
Subject: RE: Reference CCN#1868422 under policy#235401/48/635
To: [email protected], [email protected]
Cc: [email protected]
Date: Tuesday, March 15, 3:31 PM
Hi Team
Awaiting reply as its been many days no revert provided on the same, would request you to please address to the problem highlighted or let us know the next escalation level according to the matrix.
Thanks & Regards
Karan Kaura
Sr. MIS SPOC Service Excellence
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Tel: 91 (181) 3983 160 | Mobile: 91 9872640956 / 91 9316547070 | Karan. [email protected]
Firstsource Solutions Ltd. | J.C. Complex, Opp. Aar Kay Dhaba, Basti Bawa Khel, Kapurthala Road, Jalandhar- 144 021. India | www.firstsource.com
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From: Karan Kaura
Sent: Wednesday, March 09 3:13 PM
To: ' [email protected] '
Cc: '[email protected]'
Subject: Reference CCN#1868422 under policy#235401/48/635
Hi
This is with reference to the letter which we have received on 18-Feb-11 for below mentioned points:-
Kindly Provide duly filled Oriental Claim form &-gt; The same has been provided to Phagwara office and they have confirmed the same as well
Kindly provide first consultation paper for the alignment &-gt; There is no first consultation paper as when we went to the hospital first time they admitted us
Kindly provide all investigation reports charged for in hospital bill &-gt; The same has been provided to Phagwara office and they have confirmed the receipt as well
Kindly give reason for delay of submittion of documents &-gt; the same was submitted on time to the Phagwara office.
Please confirm the receipt for the same email so that we make ourself sure that our claim is in process.
Thanks & Regards
Karan Kaura
Sr. MIS SPOC Service Excellence
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Tel: 91 (181) 3983 160 | Mobile: 91 9872640956 / 91 9316547070 | Karan. [email protected]
Firstsource Solutions Ltd. | J.C. Complex, Opp. Aar Kay Dhaba, Basti Bawa Khel, Kapurthala Road, Jalandhar- 144 021. India | www.firstsource.com
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