Inconsumercomplaints.com » Health & Medicine » Review / complaint: MediHope Hospital - Very bad treatment provided by nurses and doctors and management was not interested for providing any kind of support | News #403672

MediHope Hospital
Very bad treatment provided by nurses and doctors and management was not interested for providing any kind of support

MediHope Hospital a newly opened hospital at Malleshpallya Bangalore, I had gastric problem so went to its emergency ward, got relief and came back to my home, after one day faced same problem so went to same hospital emergency ward got little relief and they gave me a injection to get sleep and I came back to my home, in the morning when I woke up I had bromating and loose motions started so I went to same place, they tried to treat me and meanwhile suggested my husband to get me admitted for getting better treatment, he agreed as I was suffering from loose motions and bromating and dehydration problems so it was suggested that I should be kept at deluxe room of their hospital so that I can get better care and privacy, he agreed I was admitted and doctors started coming asking what’s the problem? doing my check up and saying that start the treatment give the medicines immediately but due to lack of staff they could start my treatment after 2 hours and as they didn’t had deluxe room available so they provided me a semi deluxe room with only single patient me there and charged us for deluxe room we didn’t said anything for that. after starting the treatment they didn’t had enough nurses to take care of all the patients on that floor, so in such a critical condition having loose motions and bromating problem I had to wait every time for about 10 to 15 mins. for the nurse to come and remove the drip attachment so that I can go to washroom, because of which I had passes my stool in my clothes only for more than 4 times and to clean it they didn’t even had bucket mug and scope in the washroom for each and every thing even for water to drink after doing bromating i had to wait for 15 mins. With a dry throat and for towel we asked for so many times but they said that they don’t provide it but when they saw the condition was critical they provided it after 3 hours. When I couldn’t bear all that and asked that I want to speak to someone in their management. They said sorry for everything and doctor said that she will make the nurse understand and it won’t happen again. After that also it was continued for entire day. In the evening I again passed my stool in my clothes standing beside the bed as there was no nurse at the reception when sister went to search for them there was a nurse in some other room my sister called her she came and went back without removing the drip attached and by the time she came back and was removing it which took more than 15 mins. I passed my stool in my cloths. On which when I had a word with management they said that they will provide a dedicated nurse to me for rest of evening and night and he left. for about half an hour nurse was there and after that she left, and doctor came and said that my attendant can carry the drip bottle to washroom as nurse can’t be there for full time I was ok with that too, and at night duty nurses got changed and the nurses at nighttime were far better and took good care of me, but as the morning approached same nurses came back and started torturing me again, as the blood clotted at the disposable needle so the nurses pricked at another place they told me that they are doing it at a place and showed me that place but pricked at a place where it was touching my wrist's bone whenever I was moving my hand I told them that and asked to place it at another place and remove it from the wrist but they refused, and after sometimes a lady doctor came, I told them my problem and requested for changing the needle's place they said that they will ask nurse to change it but they didn’t chanced in spite of calling and asking them to change the place of needle they were not bothered, when I shouted on one of their nurse she agreed to change it she removed the needle from that place and in meanwhile one of that lady doctor came and started shouting at me that they can’t do so much and asked me to take discharge from the hospital as they can’t provide me anymore services, I was not even cured properly it was 12 noon when they said that and started my discharge procedure and by 3 pm they discharged and after clearing all the bills they refuses to give discharge summery to my husband saying that we can’t provide you that and later after a long time they agreed saying that we will provide it writing that patient wanted to leave the hospital so on patient’s will we are discharging her.

They have charged the consultation fee for the doctors who visited me and just asked how am I doing that’s it nothing else they didn’t even examined me, the doctors were not even bothered that the nurses were not giving me DNS drip since 6 am though they were suppose to give me that continuously according to doctor’s prescription and had stopped treating me after 10 am. For 24 hours I have paid INR 14000 including nursing charges from whom I didn’t got any proper service and that too not on time, medicines and consultation charges and other charges and came back to my home without getting cured.

Tell me how fair is that and how they can do this with a patient who is in such a critical condition.

I need your help, please help me and help other patients with whom they will be behaving in the same manner. They really tortured me and at that time when i was not supposed to be tortured.

Divya Gupta

7204009884


Company: MediHope Hospital

Country: India   State: Karnataka   City: Bangalore

Category: Health & Medicine

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