Beam Cable, the network which makes you regret bigtime. So much of inconvenience, frustration and helplessness happened never before to me until I had to apply for a broadband connection with Beam. Upon repeated requests to the customer care (whose so called cust. care exec. are the biggest morons who just repeat SORRY FOR THE INCONVENIENCE for everything but dont seem to act at all), the local sales rep comes and takes the payment saying connection would be established within 3 days. Cometh the 4th day, he doesnt call up to inform the status of the connection. Forget about such a prompt response from such a moron, he wont even lift the call no matter how many times u call and in the end yells at u if u try reaching him from any other number. Being frustrated u call up customer care and waste ya mobile balance for beig on hold half the time and the other half talking to a dumb idiot. Now, cometh the 5th day, u get more restless, feel damn cheated and decide onto escalate calling again to same cust care idiot who makes u wait for more than 10min to reach his idiot floor manager. That guy turns out be even more frustrating!!! Cometh the 6th day, a guy calls up and says that they cant provide the connection as some stupid isnt available and suggests me to apply for refund for which il get my money after 15days!!! Is this a joke, huh??? U make me wait for 6days and then tell me that u cant provide connection and to wait for more than 15days to get back my money. I feel so much harrassed with the cheap service meted out to me even before i got the connection. Shouldnt the guy who took payment have the common sense to check the feasibility of the connection and then give me a commitment time??? Shouldnt the local rep contact me with the status rather than cutting my calls??? Shouldnt these people let me know that this wont work out before i make the payment??? How is it fair to wait for getting back money after 15days from the day u request for refund, in all 22days for the mockery of these cheap fools??? Can anyone pls suggest me the best thing I can do to vent my anger out of my helplessness???
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