I am a frustrated beam user who has been trying to get someone from beam telecom to listen to him.
Please refer the mail below and let me know if you can be of any help here and probably stop my frustration to be pushed further.
LONG STORY SHORT:
I want to go for a refund due to false promises made by the connection booking agent. Even she is now advocating our refund and accepting her mistake while booking, but says that she cant' help with the accounts team. I request you to intervene if you can help me out. I am fed up with calling the support a million times.
DETAILED:
Hi Beam telecom
My Details:
Name: Harjot Singh
Cell no: 9985645479
MailID: [email protected]
Complaint :
While booking the beam cable cable connection with the area agent: Nirmala (cell# 9912224263) from Beam telecom, we inquired that if our NeatGear Switch will work with the beam cable connection. And put this as the only condition for booking the connection. Nirmala confirmed the same will work for sure and booked our connection for Rs. 1600 (600 installation and Rs.1000 advance month's rental)
While installing, the visiting technician Ahmed (cell# 8897869704) also confirmed the same, though never checked the connection and slipped out before checking the connection or even putting the tape on the wire joints.
After sustained calls, another technician Shoiab (cell# 9666487863) came and told us that the switch won't work and will require another router to be installed. This is clearly in conflict with the promise made by the agent at the time of booking. And we would thereby like to go for a FULL refund of Rs 1600 paid at the time of installation.
On a side note about our suffering:
It took numerous calls even for booking the connection and to call a technician on facing problems required numerous calls and around a week's time. The behavior on the part of the agent (Nirmala) has been totally unethical and misleading. And the services thereafter have been totally anti-consumerist.
Progress so far:
The support team told us that an accounts person shall call us with the further information.
The accounts person denied us the refund and told that its the fault of the sales team and he is from accounts team, so he can not refund this (Does this make any sense at all?).
I have also talked to the area agent Nirmala and she also told that she will be conveying to the accounts department that it is beam cable's fault and we qualify for a full refund.
WHAT MORE DO YOU GUYS WANT!!!
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