BeamTele, an Internet Service provider, has been making a nuisance of shifting the internet connection from one local location to another.
I filed in a request to shift my existing connection from Nanal Nagar Area to Secunderabad Area on May 8. The executive at the customer care logged in the request and said that it'll be done within 4-5 working days.
Even a week later, no action was taken on this. I again filed in a request, with a mention about my previous request and asked for a follow up on the same, but nothing was done regarding the same. All that the customer care representatives
did was promise that they'll look into the issue and get back to me. Its been more than 20 days now. No action has been taken as of yet. On calling up the customer care regarding this issue, the make the same promises again and again that it'll be taken care
of in 1-2 working days. When requested to connect the line to a higher executive as this issue seems to be beyond the understanding of the customer care executives, they put the line on hold saying that it'll be refirected to a higher executive within a few moments.
This call takes about 10-15 mins to be redirected if at all it has not been disconnected by then. The executive there says that there is nothing he can do about it at the moment and will get back with the issue tomorrow. The same statement was made by the other representatives
but without any action taken for days. This is a big nuisance for me as i have to shift my house. The landlord of the place won't allow an extension, rightly so, without additional payment of rent. I've no clue how to go abuot with this problem. Could you please help me with the same.
If required am ready to post the details about the request number and the subscription details.
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