I e recharge Rs 98 for GPRS, Air tel deducted another Rs 98 from my main balance and when contacted costumer care the reply was very straight no refund possible u can use 2 Gb data. I down loaded the mobile office, Gprs was activated on my SIM. But could not able to browse from my laptop. Tried 5 days but could not able to contact the costumer care. After a long 5 days when contacted the CC, the reply was sir I am not aware of the setting. When contacted his supervisor her reply was also same but in a polite way. How ever contacted the data card service of Airtel, and the reply was disgusting. She started telling me a long story which clearly indicated the technical ignorance. Finally I contacted the Micromax costumer care and my problem was solved in less than 5 minutes.
If the costumer care executives can not help the costumers then what is the use. Airtel that to made the CC numbers tolled. It is just an service provider which wants to suck the money without providing any support. The experience with being with Airtel is disgusting.
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