Honourable Consumer Court,
I would like to file a complaint against Bharti Airtel Ltd. for harassment and
mental torture for the following matter:
It is proved that airtel broadband customercare is trained only for telling lies.
I am a 4 years old customer of Airtel Broadband and have made the shifting request once in the span of 4 years. Recently, I requested for a shifting again on May 12th and guess what, it hasn’t been done yet!!
On May 13th-The day after my request, the line got disconnected and I am not using landline and broadband services since then.
After my repetitive calling and request, they said shifting to your area is technically not possible and hence the shifting is getting delayed. It was a sutle way to say “NO” to the customer that please look for another broadband service provider.
I have stopped tracking and remembering my service request number as the moment I call airtel customer care they immediately open one complaint but sadly, none of them have been actioned upon. On my repetitive requests, I got the line finally shifted to me new place on May 29th.
I confirmed with the service engineer who visited my place about the status of the request and he said there is no technical difficulty in this area and everything is fine!!!
To my utter shock, although the line got shifted, but I realized that my internet and landline is not working at all. The engineer who came for shifting said I’ll come back again to do the final shifting. He never came back nor he is picking up my phone also.
Needless to mention that the service engineer has also forgotten his own list of customers for whom the shifting is required. Poor all of them, who will struggle like me to get the things done from a company like AIRTEL.The service executive earlier too were very condescending and rude to me. I have NEVER been treated this way by service executive of any professional company EVER! For the employee of Airtel India Pvt. Ltd to condone such behavior doesn’t say much for the reputation of their company.
The irony of the fact is that still my landline doesn’t have any dial tone nor I can use internet services. When you call from non-airtel mobile to the airtel customer care, they say please dial our toll free number 198 or 121 from your landline. Can I ask how??? Esp when your landline doesn’t work and this is how you pay the price when you are not an airtel mobile user!!!
I have more than 15 complaint numbers opened and not sure if they have been closed without being auctioned upon. Neither I have heard anything from Airtel yet.
On top of it, the montly e-bill was generated “on time” with the fixed monthly charges and there was no mention of waiver on the bill.
Please suggest the best course of action in such case. I do not want to call Airtel again to get one new complaint number.
0 comments