Sir,
I have made a recharged my mobile from BSNL online recharge site for the 3G Data recharged for 275/- to get 250 mb worth of internet browsing on my 3G mobile connection. the mobile number is 9482538853. the recharge was success full and the mount is debited from my bank account. I have also received the confirmation message stating the recharge was success full for the amount 275/- with the Ref No: 66666239775 on 28 Feb.
Unfortunately my BSNL mobile is not activated for the data connection and I was still being charged for connecting to the internet. I have tried to contact BSNL call center, after waiting for 1 hr the call center representative has stated that the plane is deactivated and so that the internet plan will not get active. When I stated for the refund, I got in reply that is not possible . on insisting on refund I was transferred to the senior executive and placed on hold for another half an hour and the call get disconnected. I have repeatedly trying this for couple of time but unable to get any response.
If the 3G Data Plan for 275 is not active as on date 28 Feb in that case it should have been removed from the on BSNL ONLINE RECHARGE site. In the site there is no option for manually entering the amount for 3G Data Plan Recharge’s and I have selected from the dropdown provided. I have been using this 275/- plan for BROAD BAND Data Access for couple of time in the recent months.
I have also attached the image of the transaction completed screen from BSNL recharge site
The recharge information is like this.
Transaction ID: TXE2802201101047
Mobile Number: 9482538853
Amount (Rs): 275/-
Transaction Date: 2/28 10:19:27PM
Receipt No: 66666239775
Status of Transaction: Successful
Can u please help me with this…..
My Phone Number is : 9482538853
Email: [email protected]
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