Sir,
I have been using BSNL Broadband connection at Mylapore in Chennai for over an year and I used to get a bill of Rs.750 every month. I am not a regular user of internet, nor doing any upload or download. However, there is a sudden increase in the bill in the past 03 months and they consecutively charged me for Rs.1200, Rs.2100 and Rs.2700. When given a complaint to the Call Center of BSNL, the Call Center Agent (Mr. Muhil) and the Supervisor (Mr. Ramesh) made some usual diagnosis and advised me that someone had hacked my internet within a span of 20 minutes and hence there is a sudden increase in the bill. Then they protected my usage and told me to contact the Divisional Engineer at Mandaveli Exchange to revise the bill.
When contacted the DE, he was not ready to listen or accept anything. He sent me the usages for the last month which are not actually been used by me. To my surprise, charges are even levied on some days when I did not even switch on my internet connection. Denying my request straight away, the DE offered a Rs.1000 rebate and asked me to take any action if am not happy.
I request you to take appropriate action against the BSNL authorities who are not discharging their duties and responsibilities and cheating the customers which apparently affects the faith and confidence of common public in Government undertakings.
Further request you to take action to waive of all my charges over to Rs.750 in the last 03 months.
Thanking you in advance,
Yours faithfully,
(HARIPRAKASH P NAMBIAR)
MOBILE: 91-90030302241
LANDLINE: 044-24640246
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