Sir,
I had applied for BSNL broadband connection in the month of July and for the same the procedure was started from BSNL end in the same month. I want to terminate this connection due to the following reasons:
1. Due to broadband faults I am not able to use the broadband most of the times. When I log complaints for the same then there is no proper resolution of my complaints. The customer care people also don’t respond to the complaints properly.
2. The wiring was done on 8th July for the landline phone, but the phone was not activated until 20th July. When it was activated, even then the internet was not working and no one came to my premise to rectify the issue till 28th. After this date only the broadband was installed at my premise. I was then told by the person who installed the connection, that your billing has been started from 8th July. I want to know how the billing can start even before the connection was properly installed at my home.
3. When I enquired regarding the bill on BSNL toll free number, they told me that your bill has been generated for the duration 12-July to 12-August, which is Rs, 2391/-. There are random security and installation charges included in this bill and I was not informed regarding the same before providing the connection. Even on the BSNL portal (www.bsnl.in) such charges are not mentioned.
I haven’t used the internet service properly even for an hour since I taken the connection. Please instruct the concerned people to do the needful to terminate the connection.
Please note that I will not be liable to pay any charges for this connection after today (2nd Sep).
My BSNL Broadband connection details are given below:
Name: Jitendra Singh Bhadoriya
Phone-No : 0120-2518105
Account No : 1018962580
Address: Y-152, Sector-12, Noida (UP)
Thanks & Regards,
Jitendra Singh Bhadoriya
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