BSNL broadband Goa
BSNL broadband, applied 2 times in One year still no response

I had applied in August for broadband, there wasnt any response for about 2 months, when i was promised it was going to be done in a months time, so i followed my frequent Innumerable visits to the local telephone exchange situated at Verna, all they said what it will be done tomorrow, or they gave silly excuses like cables not working, no one bothered to repair the damaged cables either, then out of utter frustration I reapplied in december i was told i would get the connection in a weeks time, now its been a month, no response. BSNL employees needs to learn something called customer service and should the employees should realize the Importance of image/ brand building.