Dear Sir,
Ref: Tel No. (080) 25350851
Consumer no.41952468
Home plan 250 with 2 mbps speed
This is to bring to your notice that for the past 1 1/2 months there
is a disruption of internet connection and the speed is only 1 mbps.
We would also like to inform you that we never faced this problem
ever before. We are using this internet facility for more than two
years.
we have repeatedly complaint but to no avail. When we call the broad
band toll free no. and they are assisting us suddenly even the
telephone line goes dead when they give the IP address and the sub-
net. This has happened for the past 2 - 3 days.
One more thing the technician says he can visit only from 9.30 a.m
to 5.00 p.m. This is the time when we are in the office. We need
to work on the internet after office hours therefore would request
you to please send your technician at 6.00 p.m. when we return
from office. Please let him call and confirm before visiting us.
Hoping to receive your early attention and action in this regards.
FYI the tel nos and email ids mentioned for complaints are not being
attended to and my mail to email id [email protected] had returned
undelivered. No proper point of contact for lodging complaints is given
by BSNL.
Thanking you in anticipation.
Zita D'Souza,
Mob : 9844770851 / 9844961851
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