BSNL SANCHARNET INTERNET
MY SANCHARNET CONNECTION IS NOT RENEWED TILL DATE

NAME: NARESH SHARMA

PROFESSION: ADVOCATE

PLACE: JAGDALPUR, DISTT BASTAR (C.G.)

USER ID: mohitmr1

Subject: For Renewal of my Sancharnet internet connection.

Dear Sir,

I have been using sancharnet internet (Dial up connection) since last 3 years. I know that sancharnet internet have to be renewed every year. My sancharnet internet conncetion is pending for renewal Dt. 06-12. This is for your kind information that I have already paid the amount of Rs. 281/- for Renewal of my sancharnet connetion receipt no. 40788/103 Dt. 15-12 but till date 27-12 my sancharnet connection has not been renewed by Jagdalpur Exchange Officer.

For this purpose I have contacted to the intenet officer to know why my sancharnet connection is not renewed. Then I understood that BSNL has launched new software and they have not received proper guidelines or software from their head office.

Then I have teken this matter to TDM of Bastar and the TDM of Bastar had told me that they would talk to head office to get information for renewal of sancharnet internet connection.

Till date nither TDM nor internet oficer had contacted me.

I met several times to the officer of internet section of Jagdalpur but they did not gave satisfactory answer and always told me that they will talk to senior officer's or head office.

I don't know why they are not taking necessary step or action to solve my problem.

I think that this is the reason for reducing BSNL customer Day by Day. The BSNL officer's did not give proper attention to their customer's and not make proper effort to solve the customer's problem.

If this kind of services are given by the BSNL officer's to their customer's then customer will shift to other operator for better services.

Already 12 days gone but they have not collected proper guidelines or software from their head office.

I understant that no work impossible but to make it possible you have to give your proper efforts.

So I request you to please avail the proper guidelines or software as soon as possible to the Jagdalopur exchange to solve my problem and please take some necessary action or step to slove my problem.

Awaiting for your reply.

Thanking You