CHENNAI TELEPHONES
Regarding problems faced - Landline 24484712 and Broadband connectivity

Addressed DGM Chennai Telephones - Chennai South

Dear Mr Selvakumar

I want to bring to your attention the problem that I have been facing with my Landline (Telephone number 24484712) and broadband connection.

I am a resident of Palavakkam area. I have been using BSNL landline phone from 1999 and broadband for the past 2 and half years. My mobile phone also under the service provided by BSNL and the number is 9444711960. As a policy and principle, I follow that I should utilize the services provided by the National Telecom Company of our country.

In case of landline, I used to face problems like line going dead, instrument not functioning etc very often after I moved to Palavakkam in the year 2006. But after taking up the matter with one DE Ms Saraswathi at Thiruvanmiyur, the issues were attended to immediately and the frequency of facing problems came down. Even two months ago, Ms Saraswathi helped me in replacing the landline phone instrument.

Now I face the problem, my landline being dead for the past one week. I tried to register complaint at the usual 1500 but I did not get response and ended up listening to some good music.

With regard to Broadband, I switched over to Rs.500/- Plan with effect from 01/08. But in the month of August I could use only up to 307 MB whereas my free limit is 1.5 GB because of frequent connection failure. I made several complaints and only once, the technicians visited my house and corrected the problem. Further, I made complains on 09/08 and 27/08. But so far, no technician has visited my house to set right the problem.

In modem POWER, ETHERNET lights are on and DSL and INTERNET lights do not glow indicating that at my house end, no problem and the issue has to be addressed only at the BSNL end.

I have 175 free calls every month under Rs.500/- Broadband plan and I am not able to utilize the same because of frequent problems with landline.

Similarly, I am eligible for 1.5 GB free use under Rs.500/- Broadband plan and this limit also, I am not able to use effectively due frequent problem of internet connection failure.

In the month of August I tried to contact DE Ms Saraswathi at Thiruvanmiyur at 24488668 and 24482500 but nobody responded at these two numbers.

I am sending these details to you in the hope that you would take up matter seriously and sort out the issues in landline and broadband once for all.

Thanks for the understanding and cooperation. Yours faithfully,

RAVICHANDRAN R