Tata Indicom Broadband - Worst Service
I did the biggest mistake of my life taking a Tata Indicom Broadband connection.
The problems started from the very first day I filled up the Application form. I was told that we will get the connection within 10 days of filling the application which never happened. After numerous calls and numerous emails to the customer care, finally got the Broadband Connection after 1.5 months. It worked fine for initial few days. Then the problems began again.
Since 25th April I am unable to connect to the Broadband service. I have been calling them almost everyday since then but to no avail. They don't have any value for other person's time, money and efforts. I am really annoyed by their service. The first level of support always begins from the same point. Despite telling them that it's the old problem I am referring to, they again start taking some values and then when they find the values all right, they transfer the call to the Network Management Team. Then begins the wait. Now either they have shortage of staff or most of the people are facing some or the other problem, we always have to hold for more than 45 minutes atleast before the call gets connected. It is really annoying and frustrating holding the call for so long and listening to the wait music. Once I asked the first level guy to connect to his supervisor, again I was put on hold for 45 minutes and the call never got transferred. It is the worst service I have faced.
Finally on 06th May a field engineer came to my premises and he changed the static IP and did some backend settings and the Internet was up. But only for as long as he was there. Once he left my place, the internet stopped working and my calls and holding the phone started again.
I am very disappointed with something which is associated with such big name like Tata.
I am not sure how to get it rectified and even if it works for me, I am sure there will be many people like me who will keep suffering from such poor service.
I hope this issue is highlighted in the right forum and somebody takes an action on it.
0 comments