I am Dhruv Goel, living at B-95, Sector 27, Noida, UP. I applied for Airtel IPTV (with unlimited broadband 4mbps 10gb) on 19th July, and paid 1750 INR. as installation fees.(Form No : 2785890)
Its been 35 days and no one came to install the connection, we tried calling on various different airtel customer care numbers and the dealer number multiple times everyday, but always the response was very cold.
I have taken 3 holidays from my job on the days that they promise they will arrive to install the connection, and on all 3 days no one came. Calling an airtel customer care number leads to the same routine every time, they don't even connect us to their seniors.
On 18th August, when I called the dealer (which has become my daily routine by the way), he came up with this reply :
" I am not going to install your connection, you cannot do anything because you have no proof you bought it from me (even though we have it). You can go to the police or to the court! Here's all my information:
Name: Amrish Chouhan
Employee ID : 58040
Office Address: B-38/c1, Sector 57, Noida
Phone No. 9871976819
Let's see what you can do"
Why is Airtel harassing its customers?? Exactly similar case happened with my friend who then was forced to forget about the money and get a BSNL Connection (which was installed in one day).
I am utterly shocked by the rude behaviour of Airtel employees. Please have the decency to resolve this as quickly as possible.
Dhruv Goel
9891127771
Form No : 2785890
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