I ordered a Mobile handset on 31st May & paid using Internet Banking mode with ICICI bank discount coupon. Wanting to gift the item my dad on his anniversary on 6th June.
- My bank account was being debited with the amount immediately.
- I recd a mail from your end that the payment is being process & it will take 24hrs.
- After 4 days of no-communication, I called your CC to know the status.
- I was given a 24-hr resolution assurance from the executive, saying my issue will be resolved by 12noon the next day.
- Thereafter I called the CC everyday for next 4 days and everyday I had to verify myself with all personal details, wait for 10-15 mins, waste my time over getting some resolution, but all I heard was 24-hr deadline.
- When I finally lost my cool & asked for immediate answer I was sent the message from you that the payment has been rejected, without any reasons for rejection.
- Moreover, the mail states that "Please note that your bank account has not been charged for this transaction." whereas my account was debited on 31st May itself.
After 8 days of gruesome followups & waste of time over this, I was said your payment was rejected at payment gateway. This has to happen within 24hrs. Atleast I would have bought the item again using other modes.
I know I am going to get back my payment (you have no choice but to give my money back), but I need resolution for the below queries:
- Why did it take 8 days & 4 complaints to revert in such manner without reasons???
- What is the reason for rejection? (Don't give me stupid answers, saying Payment failure at payment gateway. I very well know in such cases the bank account is not debited or the amount is immediately transferred back the same day)
- Why does you mail state "Please note that your bank account has not been charged for this transaction." whereas my account was debited on 31st May itself???
- I wasted 4 days in getting answers from you people & I get this Lie?
- My account was debited on 31st May, the payment was at your end for 8 days, who is going to pay back the loss of interest on the payment?
- Finally, to make things worse, after their rejection mail on 8th June, I am still waiting to get my money. Bloody cheaters.
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