I PLACED AN ORDER NO.150754 ON 17TH DECEMBER FOR SIX ITEMS.
I HAVE YET TO HEAR FROM THEM.
I CONTACTED THEM ON 7TH JANUARY AND I WAS TOLD IT WILL BE DESPATCHED SHORTLY.
ON 8TH JANUARY I LODGED AN ENQUIRY ON THEIR WEBSITE WHICH WAS REPLIED AS UNDER
Acknowledge: Delivery (Ticket# LTK16609511360X)
Saturday, 8 January 10:49 AM
From:
"Delay in Delivery"
Add sender to Contacts
To:
"Fashion and You"
Dear Fashion and You,
Thank you for contacting us!
To help track your inquiry we have generated a reference number. Your ticket code is LTK16609511360X. Please use this code in any further communication.
====== Your Inquiry ======
Fashion And You
Hi
A new Message is posted from website details of which are as under!
Customer Name Surender Mohan Mahajan
City Panchkula
PhoneNo 9779455624
Email ID [email protected]
Order Number 150754
Message The order no. 150754 is dated 17th December. I have not heard anything from your end till date. When contacted on 6th January, I was told the table clock is not available and about other items no information is available. When trying to contact today your new telephone no. 0120 - 6739999 is not reachable. The message is please check the code. REQUEST PLEASE LET ME KNOW THE STATUS AS ON DATE AND ALSO REQUEST TO CANCEL THE TABLE CLOCK IF THE SAME IS NOT AVAILABLE READILY AND SEND THE BALANCE PRODUCTS IMMEDIATELY. AWAITING TO HEAR FROM YOUR END VERY PROMPTLY SAY WITHIN TODAY.
Thanks
Surender Mohan Mahajan
WHEN I TRY TO CONTACT THEIR CUSTOMER CARE TELEPHONE NO. 0124 4734999 I RECEIVE A TAPED MESSAGE FOR ENHANCEMENT CUSTOMER SERVICE PLEASE GET IN TOUCH WITH OUR NEW NO. 01206739999. BUT WHEN I TRY THE NEW NO. I GET THE TAPED MESSAGE FROM TELECOM DEPARTMENT THE DIALLED CODE DOES NOT EXIST.
UNDER THE PRESENT CIRCUMSTANCES I AM UNABLE TO GET IN TOUCH WITH THEIR CUSTOMER CARE DEPAMENT.
WILL THE CONCERNED CUSTOMER CARE OFFICIALS LOOK INTO THE MATTER AND APPRISE ME OF THE LATEST STTUS OF THE ORDER NO. 150754 DATED 17TH DECEMBER AS ALSO THE DESPATCH STATUS.
LOOKING FORWARD FOR AN EARLY REPLY
THANKS
S.M. MAHAJAN
PLEASE GET IN TOUCH WITH OUR NEW TELEPHONE NO.
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