Hi All,
This is to warn everyone about the fraudulent practice used by Ferns & Petals for cakes. I have used fraudulent because if it has been one in million scenario they would have resolved this issue and there would have no need to post the complain in web.
My sis in US sent me 1 kg cake (A dark heartshape extremely rich chocolate layer cake with dark chocolate icing. Surprise your loved one with a special way with Lip smacking 1 KG Heart shape Chocolate Cake.) for which they were charged 1100 Rupees. Money doesnt matter if the product is delivered as promised but I had a series of incidents as below
1) Cake was delivered on 1st of Feb instead of 3rd Feb
2) Cake was 500 gms
3) Upon calling they replaced the cake but it looked cheap as there was no sign of dark chocolate at all and reminded me of cheap chocolate pastries in confectionery shops.
When I called back the argument given to me was that you said dont get cake from one particular bakery. I agree I said dont get me cake from that bakery but there are 100 other bakeries in Pune and this does not give FNP the right to modify the cake and present me with something substandard.
As we generally dont check what our loved ones have actually sent us and what we are receiving, I would suggest all of you to ask your dear ones what they have actually sent.
As this issue would never have been noticed if the cake was delivered on 3rd of Feb.
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