1) Date-wise facts: Refer to the page numbers of the attached
documents as evidence when mentioning the facts.
On-line Shop: Non delivery of goods
12th Feb
Ordered for a truffle cake to be delieverd on 14th Feb worth 1299/- through the merchant Fernsnpetals. (Page-1)
14th Feb
There was a get together arranged around 6PM onwards at my residence on the valentine day and since the cake was not delivered I raise a query through mail and also phoned the merchant several times. There was prerecorded voice mail that “the order placed for 14th Feb has been dispatched”. Also I received the email mentioning that a ticket no 18543 has been raised. (Page-2)
At 11PM raised a billing dispute through my banker Citibank for not having received the cake till that time. (Page-3)
Status of the order was showing “Vendor Accepted” in the order status tracking information. (Page-4)
15th Feb
Got a mail from the merchant saying “Order has been delivered” which was a false statement. (Page-5)
Status of the order was showing “Order Delivered” in the order status tracking information. (Page-6)
I informed the merchant’s customer care executive about the incorrect information in there tracking status.
2) RELIEF: Mention what relief you are looking for against your
Complaint. Example: refund, replacement or rectification of defect,
Compensation, etc.
Refund and compensation- Rs 50000/-
The merchant turned out to be a total fraud and has caused a great humiliation and embarrassment. Not even a single word of regret telephonically or through email by the merchant.
Action against the e-commerce website www.Fnp.com that did not send the goods even after collecting full advance payment.
I can challenge the merchant as they donot have any signed receipt from me regarding the delievery of cake.
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