I am pravesh Kumar wasnik from Hyderabad, last month 24th June 12, I have taken your new broadband connection and I got your no. from just dial. Before taking you connection your executive [MR.H VINAYAK- ph.no 9642425757] called me and he request me for meeting, so that he could explain about the package. On that day only 20th June 12 he came to my house and explain about the package. I asked him regarding 1 package, which is 1 mbps and he told me after all discussion, he will provide me that connection in rupee 600 .then he told me that if you are taking 1 mbps in 600, why don’t you go 2mbs speed for that, just you have to pay 700 rupee. I said fine and he has marked in your tikona broacher for 2mbps. More over when I asked about installation charges, he said there will be no installation charges for me. When all installation procedure has completed, your engineer inform me that, sir your speed is only 1mbps not 2mbps .when I called him, he said there might be mistake done by office people, while filling the data & he told me with in 7 working days he will change it. Later on I was calling him but he was not responding my call .between that time I also call to your tikona customer care and informed about the fraud, which is made by your executive. But in a one day 4 times I spoke to different executive regarding my concern but nothing has been done. I don’t know do you keep this type of existing employee or franchise, who do this kind of fraud with customer. Is it not affecting you goodwill of your company. But now I am totally exhausted while calling to your customer care and that fraud guy. Now I want action from your side and completing all the promises what your executive has made. also I am sending this mail copy to just dial & customer court .one more thing, through just dial also we try to connect that executive, but once he has lifted the phone & he suppose to call me on that day, which has been recorded by just dial executive, but he didn’t and later on he is not responded the call from just dial. So they are freezing tikona a/c in just dial. looking forward for your positive respond as soon as possible.
Thanking you
Pravesh kumar wasnik
Hyderabad
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