Hi,
My acc no 754864
name: nitin chinnannavar
phone :8095476869
I have taken a hathway broadband connection, a postpaid one. I was expecting a decent customer experience as HAthway doesnt have great service. But recently i have noticed that hathway has been cheating and misleading me. Hathway in order to increase the calls to customer care, have been creating problem and then keeping us waiting for 20-25 mins and then doing something in the back ground and not letting us know, so that we can do it ourselves next time around. I have 2 systems to use internet one official and other personal. when i switch from one system to another, i get problem with connection. I never had this problem initially. This started occuring in last 10 days or so. I follow the instructions given by customer care staff, but problem not yet solved. I believe HATWAY is trying to increase its calls volume, by making ppl call to customer care.
Why customer care personnel refuse to give the details of what is done in the back ground??
I have spoken to Mr Vinod, arrogant and harsh when talking to customers, says he is wasting his time by solving my problem and asked me to escalate the issue. He also said that Hathway doesnt pay him to solve problems but to create them and make money!!! he doesnt understand a polite language.
I have been unable to continue working from home, as the internet connection has been having problems...
I would like a technical person to visit my residence and sort out my issue at once!!
I want an apology from Vinod, who has said that i have no business in calling customer care and its wasting his time... if he is not interested then let him do a better job...
I have spent around Rs 450 this month alone for calling customer care as 080 40161616 is not a toll free no. I want hathway to compensate for my loss of business, time and money!!!
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