I relocated from a residence where I had taken hathway broadway connection.
1. I had informed hathway that I would be relocating to a new connection w.E.F 01 september and requesting to provide me a connection to my new address.
2. The same was declared technically not feasible by hathway and I was informed over a telephone call that I will not be charged by hathway wef 01 september.
3. I kept receiving billing mails despite this assurance. Hathway assured me that the same would stop once I hand over the modem back to hathway. On 10 jan I handed over the same to the hathway representative of which I possess a receipt from hathway.
4. Despite fulfilling all the necessary formalities from my end, hathway has continued sending bills to me and has not closed my account.
Over the complete interaction with hathway for the issue, hathway employees have never been apologetic for once.
I had also written to trai about the issue on ap@trai. Gov. In but they too DID not interveen. Being pushed to a corner, I decided to share this on public domain to make people aware about the careless and useless service hathway provides.
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