IDF
Poor service

Dear Technical Expert,

With reference to talk had today, tower in Patna will be made updated by 8 pm (today) and internet would be working fast but still the slow speeds (0, 3, 5, 10 kbs at 11.11pm), I am having and problem in opening of web pages is still continuing. However, you have assured for the quality service on which basis, you know better.

I repeat once again that I want speed of 150 KBS approximate as per commitment otherwise, I will return the modem. For this purposes, your company has to install the required infrastructure. My problem is more serious as I have opted swift 40 plus plan and if I am unable to open and use internet, within the plan then there is no use of continuing the plan. I can also go to court for compensation and cheat.

Also let me know the time –wise used hours. In UP, reliance always gives messages but in Bihar no.

Thanks

Regards

Gyaneshwar

Patna, Bihar

CC- TRAI, Nodal Officer and Appellate Authority.