Inconsistent service
Dear Sir
I am writing this to you in exasperation at the inconsistent DSL service provided to my business by your company.
I am an Internet café providing service to the residents and visitors to Vashist in the Himachal Pradesh region. All my communication needs (and they are many), are met by your company however the DSL service is greatly concerning me. Unfortunately the DSL service provided to my café is so inconsistent that my business is beginning to suffer. I have tried on numerous occasions to get this resolved with your technical department but to no avail as the DSL still keeps dropping constantly. I can honestly say that our connection drops over 50 times per day.
There seems to be a fundamental problem of your service from Manali which I would like to ask you to enquire about and resolve. We have been told on numerous occasions that they are “fixing the line” but the line never seems to be never fixed.
My question is this. If the line is needing constantly fixed it seems to me that this line needs to be replaced or alternative methods of providing service need to be ascertained as the quality of this service to me is so poor that we may have to consider alternative companies to provide DSL as we wish to expand our service to our customers but cannot rely on your service.
I’ve always had a good business relationship with your company and would love to continue this relationship with you if you could resolve this problem.
Thank you for your time in this matter and I look forward to hearing from you in regard to this situation.
yours
SANJEEV SHARMAN
VPO VASHISHT
TEH MANALI
KULLU
HP
01902-253455
9418031200
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