My relationship no: 571565
User Id: priyarnair
You telecom/iqara / you broadband... whatever they name it, is the worst service provider i ve ever had to deal with in so many years. I took 1000mbps unlimited plan on 4th june for which i had to pay 1434 in advance & also 500 Rs for modem advance to make sure I get dedicated speed as was told to me. I paid more due to their fake promises wherein other service providers charge you just 999 with dedicated bandwidth as well as free wireless access in the area.
Firstly they started my connection late night & I am charged for that day which they wasted too. Secondly the speed i get is horrible.
It fluctuates heavily from 20 - 80 kbps. Once in a blue moon I get 90 kbps. Am a computer engineer myself & I took this plan so that i could download heavy contents & keep they for downloading in the nights as well. But the trick that they use is that they disconnect your connection automatically after few hours so that they save on their bandwidth as a person sleeping or someone who is out in the day would not know that disconnection has taken place. When one wakes up in the morning, he realizes that download didn’t complete as net was disconnected. It won’t work till the user re-connects.
The minimum speed am supposed to get is 1000 / 8 = 120 kbps. I had asked their executive repeatedly whether i would get the speed i pay for... and he said "yes mam, dedicated speed hai". Its been just 9 days that I took their service & in these Now after taking their service I have had to call & complain or mail them almost everyday either their call centre or their executive or their technician but all in vain. Every time they get back on my complain, they give me stupid & lame reasons why I dont get speed. Different people who contact me from their end give me new n different excuses. One would tell me madam " ye to impossible hai ki apko speed nahi mil raha hai. their must be some issue with your system and antivirus. Disconnection maybe happening due to computer standby (when standby is deactivated in my PC). One extra smart fellow tells me that you should only expect 80% of the speed as its sharing " unlimited mein aisa hi hota hai" & many more stupid or over smart people call me trying to convince me. Incase you don't get convinced, they get violent & start arguing & talk rudely.
They don’t even refund back your money now & I would have to wait for 60 days once service is terminated, to even get back my deposit of Rs 500 for deposit.
I have used connection from many yrs from different service providers but never had such experiences. This company has tortured me in these days & am just waiting that the month ends & I get rid of it. Its sad how these fake companies fool customers & steal their hard earned money. This company is not going to last for long. I would advice everyone that never ever take service from YOU broadband.
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