Hi Team,
I have been using TATA broadband internet connection from last one year and my account details is 978619762 which is registered on my name (Apratim Dwivedi). I have to write this mail with great disappointment as I had struggled for more than 12 days with TATA DOCOMA customer care representatives for resolution.
Issue is with my last bill which is stating my out standing bill payment is 5115 where as my account credit limit is only 2500. For same I had raised complaint (317328729) but it was closed in very unprofessional manned stating that I am agree to pay bill amount which is result of TATA DOCOMO's mishap.
I want to get this issue resolved as soon as possible as my line is suspended for this reason and I am not responsible for using internet even after I have crossed the credit limit. It is TATA DOCOMO's responsibility to notify and suspend my line when I had crossed my credit limit (2500) as I have not received any call/ SMS or email stating I am about to cross my credit limit..
Regards,
Apratim Dwivedi
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