I had placed order for two spectacle frames under buy one get one free scheme (Order # 100117801) online through the website of the company www.lenskart.com. I made my payment of Rs 1990/- (One thousand nine hundred and nenety only) through credit card on May 16. I was given message that my order was dispatched on 19.05.2012 via DTDC courier (Consignment No. X0677317). But, I did not receive the consignment up to May 26. When I tracked it online through DTDC website, I found that the consignment was returned to the shipper due to non availability of service. It was delivered to the shipper (Lenskart) on 26.05.2012.
I then gave a mail to the customer support team of the company and asked to send the consignment back through speed post. For this, they gave reply that once the product comes back to their warehouse, they will contact me. I was waiting for another week or so. Later, when they did not receive any phone call or e-mail from the company, I only called the customer support team on the number (91) 011-49494646, and inquired about the order. Again I was told the same story that they have not received the product back.
Afterwards, I waited for another week and gave a e-mail regarding my order. Again I got same reply. Later, I gave mail to them after 3-4 days, for which now they are not responding. I asked them to cancel my order and pay back my money. For this, there is no reply. They are neither dispatching the order, nor paying back my money. Today, it is one and half months over after my payment. The company is not responding.
Please do the needful to get my money back.
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