I ordered an O'general Window AC (Order # 130520) from Letsbuy.com for Rs 23490 1000 (coupon) on 18.05.2011. Payment was done from my IDBI debit card. Within minutes the money Rs 23490 was deducted from my account as i got the msg on my mobile from the bank.
After ordering i called the customer care & they told me the order is confirmed and i wouldd get the Product in 7-9 working days as mentioned on the web page. Then after a week i called them again and told me i would get it in 9-11 working days as mentioned in the site (this was apparently changed and all the OG Ac's Status were changed to "Sold Out")and i will get a call in 1-2 days about the shipment.
On 7-6 almost 3 weeks after i got a msg saying "On your request the order has been cancelled" (i didnt at any time told them to cancel my order). I called the CC and they did not knew anything about it, the opertaor tranfereed me to the floor manager. The manger said that my order was cancelled on 18.05.1991 itself and when I told him that i got the msg today & in btw I called the CC. He told me that It was cancelled because the money was not recieved to them in a week (it was instantly debited from my Account) He kept telling me lame stories and other lies. If the money didnt reach to them in a week why did they cancelled the Order after 3 WEEKS? when i asked him when will i get the money back he told me that its already credited in my account. Next day i checked my Bank and money was not refunded. I called the CC again and she said it would take 5-7 Working days
Letsbuy team is a total fraud. They are keeping my money for almost a month now. They have kept me waiting for the AC in peak summers. Now i want a total refund immediately including the compensation for the coupon and the time i wasted.
Other customers BEWARE from any transactions at Letsbuy.com
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