It’s really paining to report to you the lethargic unprofessional attitude of your customer support center. In re-dressing the customer’s request.
Today (14/09) morning @ 8.43AM I contacted telephone number 18002090044 to get my apple Laptop connected with your Wi fi connection. They referred me to another no.18002094276 and @8.49AM my complaint was registered as 1-10-32205241 and informed me that your executive will visit us and sort out the problem of connecting apple laptop computer to your Wi fi Broad Band network. After every 3 hours I have contacted your customer care centre and I find no remedy from your end. I Spoke to one Mr. Senthilkumar @4.30PM he first said that it’s not possible to get tikona Wi fi connection to apple computer. When I narrated the own story what happen since morning then he said some body will visit to sort out the problem.
I wanted to speak to is Supervisor to ascertained the real situation, in getting my problem sorted out. As he was not picking up the call and made be to wait for 25minits on my telephone. After 25minits one Mr. Sridhar supervisor picked up the call and very cooling telling that he regrets for making me to wait, he was not aware of what is the status of the complaint.
This is the way your customer care department functions I am really ashamed for having allowed you to install your equipment in this premises, as a secretary of the apartment Association now it’s high time that you need to tighten your belt or otherwise you will be out of the business soon or at least the Association will pass resolution pushing you out of these premises.
If you want have a detailed enquiry on the Episode, I am ready to cooperate with you. If my feelings goes on notice I will meet you through consumer court for not fulfilling the services promised by you to the customer and claiming the due damages.
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