Dear Sir/Madam,
My Tikona Boradband, Pune, customer id : 1102174042
I have subscribed to Tikona from August. I would like to share that currently I am going through very bad co-operative stage from Tikona.
1) In month of Oct-Nov, Tikona has some network issue in my area (Nigdi, Pune), so around a month I am not able to access internet.
2) Full month of December my account is inactive.
Still in latest bill they have charged for December month.
On 13-Jan, Tikona billing representative called me and said that my total bill is around 1800. and if I paid 1043 my account will get active.
I am not sure why bill is 1800. Because December, my account is not active and Oct-Nov, their is problem with network.
Still after talking with Libiya and Vishakha, I have made the cheque payment of 1043.
Libiya informed me that remaining amount will get waiver to me, and I no need to pay that.
Libiya asked me to call Rajesh (020 41414324), on thursday 13-Jan. He inform me that my account will get activate from Saturday.
But it's not yet active. They just fooled me to get money from me.
On Monday 18-Jan, I called customer care number and they told me that I need to pay remaining amount also to activate my account.
I am not able to understand why this people are making false promises and harassing common man.
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