Beware Of These Cheaters and Looters...
One day, on 17th Dec, I got no network. Had a red cross symbol. So reported complaint through mobile. Waited for a day. Meanwhile checked my connection on our apartment terrace. Found that someone removed a Tikona's receiver device, through which they have given 2-3 connections in our apartment. All other companies devices were there. So thought that, Tikona service engg. must have removed this device.
And I got call from service engineer on 19th Dec. I told the reason of no network so that he can bring that device to fit. But reply was shocking. He told me that, device is stolen. So I need to file FIR for that. However I told him that, this device is not mine, its of Tikona. Tikona has provided 2-3 connections through this device. Then he told me that device is stolen from our apartment terrace, so I have to file FIR. Then I told him that, there is TIkona's server also on our terrace, and if that get stolen, then?
he had no reply, he asked me to contact Tikona call center.
So I contacted Tikona call center on 19th Dec, Reply was same and my questions were same. Hence finally call center guy raised new technical complaint in the system and told me that I will be called from Tikona's Tech Department.
On 23rd Dec (yasterday) I got a call, asking do you want to disconnect Tikona? I was shocked. I asked him who told you, that I want to disconnect? He replied, no one told him that and this may be mistakenly generated by system.
From all this experience, I found that Tikona is not in any mood, to resolve my problem, by fitting their receiver device through which they have provided 2-3 connections (and can provide around 10 connections) in our apartment. whenever I call their Customer care/Service Engineer they create frustration with funny answers.
Looks that, these devices are stolen by Tikona persons then they ask customers to pay for the new device, as no body else than Tikona can use this device. This is their business.
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