Hi,
I have been calling MTNL helpline for over 18 months to get my internet connection fixed. The connection keeps disconnecting frequently. The technicians who answer the call are clueless and keep telling me that the modem is faulty. I have had so many complaint numbers however, everytime when I call in, they are unable to locate my call. Infact, now they dont even answer the call, the phone keeps ringing and gets disconnected.
I also called to check the current speed of my connection. I was told to be online while the same is being checked. For 20 minutes I stayed on phone with no one on the other side. I called back and again the same thing.
I really want to reach out to someone who is a regional head to make him go through the same experience and question the quality checks that is being done on this team. It simply is a time waste talking to them and there is no one to complain.
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