Hi i had written mail to braodband manager and i had been getting reply from him but the AM and Gm of shakti nagar exchange are not interested is dealing with my case, i had already given verbal request several time to my SDO at burari office but nothing was done, my connection was put on DMP status as it was their fault and now they are asking me to pay for the months when i had not used a sigle bit of services . below i am attaching a copy of my email which contains the complete issue.
***************
R E M I N D E R
Sir,
Kindly help.
Regards,
(R.A.Gupta)
GM (BB
CC: [email protected] [mailto: [email protected]]
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: [email protected] [mailto: [email protected]]
Sent: 10 January 16:09
To: [email protected]; [email protected]
Subject: RE: CA number : 2044206988 tel :27613759
Importance: High
Hi
Today I got a call from shakti nagar exchange and the person who is entertaining my case he is not having complete knowledge about my case and request, though on other hand to come to a conclusion to restore my services after I agreed for paying my bills till the time I have used it, he guided that I should lodge a case in consumer court and he cannot help me any more. He also tried to get personal on calls so finally I would like to know your point of view? Waiting for your reply.
Regards
Sunil Kumar
9811019648
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Kumar, S.Z.
Sent: Thursday, January 06 6:33 PM
To: '[email protected]'
Subject: FW: CA number : 2044206988 tel :27613759
Importance: High
Hi
Can I get any help on this?
Regards,
Sunil Kumar
9811019648
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Kumar, S.Z.
Sent: Tuesday, January 04 2:32 PM
To: '[email protected]'
Subject: FW: CA number : 2044206988 tel :27613759
Importance: High
Hi
This is in regard with the below written request, I tried your landline number and had a word with your PA and he told me that you are not available so he will escalate my issue to Anup Kumar (AM) and they will contact me on my cell. Today I tried Anup Kumar’s number (01127251295, 9013134141) and did not get any response. So could you please let me know what to do? Should I escalate the same to consumer court with all valid proof?
Regards
Sunil Kumar
9811019648
Mtnl: 01127613759
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: GMBB [mailto: [email protected]]
Sent: Tuesday, November 30 6:15 PM
To: Kuma, Sunil E.
Cc: [email protected]
Subject: RE: CA number : 2044206988 tel :27613759
Dear Sir,
Your complaint is being forwarded to General Manager (RHN) for taking necessary action and to resolve your grievance. Kindly keep touch with General Manager office for quick action.
Thanks and regards,
(R.A.Gupta)
GM (BB
CC: GM (North) for n/a pl.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: [email protected] [mailto: [email protected]]
Sent: 29 November 13:23
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Cc: [email protected]
Subject: CA number : 2044206988 tel :27613759
Hi
Well I am unable to understand where to start from? I am a consumer from Delhi and my CA number and phone number are: (CA number: 2044206988 tel: 27613759). I took this connection believing that the MTNL is a big brand and a good company. But my thoughts went in vein when I got the problem related with my plan change from 2nd or 3rd month of my connection. I was made to run Shakti nagar telephone exchange and mukherjee nagar sanchar haat several time for communication gap in the department. I did all documentation for my plan change as required and also submitted the hard copy at Shakti nagar exchange but again all went in vein and same problem was repeated. So this time I called customer care and Shakti nagar officers number but instead of helping me they again demanded me to come to their office and submit the hardcopy of plan change request again, which I simply denied. Since then this connection was left on god’s will. There was no body to help me after my several reminders and I really do not know exactly till when this connection lasted? if I recall from past then it was 17th of feb when I had a word on phone again with customer care and they assured me it will get rectified. But nothing happened. My connection was stopped as I did not do the bill payment and reason is the wrong billing which I have already explained. So since then no body took care of this number and no body called me ever. The wire from telephone pole to my house was also broken and it was stolen by unknown people. Well may I know what kind of service is this where this much big department do not take any initiative to contact the consumer in any way? I am unable to understand if I am living in a democratic country or still the Hitler is the ruler of India.
Finally I want to close this connection and making sure that I will pay according to the plan change request done by me and I should not be anyhow made or asked to make payment for time being the connection was on DMP mode. My last usage as per my computer Mac address has to be the march and it was near around 15 of that month when the connection was stopped completely. So as I have included the name in this email for the top most responsible people of this department, hope to hear a fair judgment and a fast action on this issue.
Regards
Sunil Kumar
Ph: 9811019648
CA NUMBER: 2044206988
TEL: 01127613759
0 comments