Dear Sir /Madam,
This is to bring to your notice, the trouble I had to face recently while applying for Triband (495 Unlimited Combo Plan). I live in Rathodi Village in a rented house which is near Jankalyan Nagar (Malvani Fire Brigade). On 6th of March, I called on 022-28442022 to enquire about the plan and its eligibility if any. A lady attended the call and when enquired; confirmed that the service is available in my area and asked me to collect the application form from the counter in Malad. When I asked her name, she confirmed that she sits at counter number 4 however refused to give her name. She also asked me to be ready with 3 mandatory documents; NOC with notary, rent agreement and identity proof. On 8th of March, whole day I ran around and made the NOC skipping my work. When I went to submit it to Malad center on 9th, to my surprise, I was informed that I need to visit Kandivali center. Helplessly, I went to Kandivali as instructed to find out that they do not provide Triband service in my area. That was enough to take me on a hell ride. However, Mr. Ghosh at the center was nice enough to make me sit in his cabin and explain me the reasons which went over my head as I couldn’t make out any logic.
Now my question to you is, if there is no service available in the area mentioned above, why on earth I was not informed on my initial enquiry? Secondly, why advertise behind all the B.E.S.T buses that run to and from Malvani bus depot, Marve Rd and Jankalyan Nagar where you do not even have the facility? It should be specified under conditions or atleast on your website where Malad is shown as coverage area. I think its high time, MTNL atleast try to follow BSNL who provides internet service in remote areas of states like Bihar and Assam where people do not even have proper road connectivity. My motive is not to disgrace your enterprise but to do a reality check. It hurts my pride of staying in the most developed metro city in the country and also makes me realise why private providers are flourishing.
I request to you to provide me a clarification on this and a commitment on when will you start working on it and make the service available. I am saddened by the fact that I am loosing out on an apt limited offer Triband plan that suits all my needs. I also want to know if I will be able to book the plan for future use or will I be considered eligible to avail the same plan whenever your services will be available. Hope to get a prompt response.
Regards,
Nayanmoni Das
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