MTNL Mumbai Triband DSL NU 849
Low Speed since last 15 days and no action

Since last 15 days I am getting only 180kbps download speed.

As per DSL NU 849 I should get min 256kbps and max 2Mbps speed.

So on average I should get 1.5Mpbs download speed.

I have modem provided by MTNL only.

I have complained on MTNL number 198 with docket#262 before 2 days.

Even before that I had complained over triband helpline 1504 as well.

But nobody has replied back or resolved my problem yet.

There customer service says MTNL is having 4 days holiday, thats why there is nobody available to support. My question is will MTNL reduce the charges for the period for which I am getting low speed?

and why there website mentions 24/7 support then?

Nobody picks up phone on following numbers provided by customer support:

24388807

24388808

24361221

24329308